Protect yourself and your home

Mt. Pleasant Alarms provides peace of mind

Mt. Pleasant Alarms is celebrating its 40th anniversary this month. To commemorate the occasion, Dennis Cicchitelli, the president and the man who started the company with his wife back in 1974, spoke to the Jewish Voice about the importance of residential and commercial security systems, as well as what it takes to stay on top. Cicchitelli says, “I tell my employees we need to give the customers a reason to choose us. That’s why we have to be the best.” Considering the fact that business has been especially great lately for Mt. Pleasant Alarms, it’s safe to say that the strategy is working for the family, which encompasses not only Cicchitelli’s three children, but also a loyal crew of long-time employees devoted to providing personal customer care around the clock.

Cicchitelli shares that home security is more important than ever now because of the number of burglaries that occur every day. He speaks highly of such devices as panic buttons (many of which have saved his customers from trouble) and duress codes (a way to send a silent alarm to alert the company that someone is following you into the house). He thinks that security systems ease customers’ minds by reassuring them that they have no surprises awaiting them upon return.  Also, when relaxing at home, it helps to be confident that you are protected and not worry about a break-in.

Cicchitelli explains that the technology has recently improved, and his company now offers a way for customers to control their systems remotely. If they forgot to turn their lights or heat off, they can do so at their convenience. He emphasizes that, during installation, his employees take the time to train the customers how to use their system. Cicchitelli says that the reason his company is thriving and receiving multiple customer referrals is Mt. Pleasant Alarms’ insistence on providing the type of personal touch that large corporations cannot offer.

When his crew visits a house to perform an installation, they are unobtrusive and diligent. Cicchitelli believes that it’s important to leave the customers comfortable so that they’re not wondering what they’re getting and why they’re getting it. His employees are not in a hurry to leave once they finish installing; they “take all the time you need.” Because the company uses the same crew, they are very well trusted. Cicchitelli sums up, “That’s why we are where we are.”

Asked to share interesting stories, he tells of burglars entering houses through the roof and being unsuccessful in their attempts to steal because of the protection his company provided. Helping his customers always makes Cicchitelli feel good about what they do. “I developed it into the business where we earn our customers’ trust and confidence. We make sure the customers understand what their options are.”

For instance, his company offers a way for vacationers to know that their pipes will not burst in Rhode Island while they’re catching a tan on a beach in Florida. Heat loss detectors inform Mt. Pleasant Alarms if the temperature in your house is too cold; they, in turn, notify the designated party so that the heat could be raised and disaster prevented. Cicchitelli feels that many of his customers know that it’s a minimal amount to spend for peace of mind.

If you would like to learn more about video surveillance and burglary detection systems, as well as lifesaving and environmental devices, contact Mt. Pleasant Alarms at 401-274-7676 or mtpleasantalarms.com.